Privacy Policy

1. Privacy Policy

This Privacy Policy applies to your access and use of (the “Website”), TheGivingMachine’s published Mobile Apps and Browser Extensions.  This Privacy Policy forms part of our Terms and Conditions. When accessing and using the Website, Mobile Apps, and/or Browser Extensions, please indicate that you have read and agreed to all the terms of this Privacy Policy by ticking the corresponding opt-in box .  If you disagree with any part of this Privacy Policy or our Terms and Conditions, please do not access or continue to use the Website, Mobile Apps, and/or Browser Extensions.

In order to improve your experience on the Website, Mobile Apps and Browser Extensions, we may collect information about you, but rest assured, any personal information you share with us will be carefully guarded by our security measures. Please read on for more details about how we use any personal information we collect about you when you use the Website, Mobile Apps and/or Browser Extensions.

We may update or change this Privacy Policy so please check this page from time to time, as your continued use of the Website, Mobile Apps and/or Browser Extensions indicates your acceptance of any changed terms. This Privacy Policy was last updated April 2018.

If you have any questions or concerns relating to this Privacy Policy, please Contact us.

You can find details on specific areas of our Privacy Policy by clicking on the links below:

2. What kind of information we collect and why

When you use the Website, Mobile Apps and/or Browser Extensions, to make your visit productive and enjoyable, TheGivingMachine may collect some information that identifies you or relates to you as an individual (“Personal Information”), such as your:

a) Name;
b) Age;
c) Gender;
d) Residential postal address; and
e) Email address.

We may also collect other information that you provide voluntarily to us by filling in appropriate sections of the Website, Mobile Apps or Browser Extensions, such as your interests and whether you have any children. If you do not want us to collect, use or store such information, please do not provide it to us.

We will not disclose your Personal Information to third parties without your consent (except to our service providers as detailed in Section 4 below) and we do not now or intend to sell, rent or market Personal Information about you to third parties.

3. Aggregate information.

In addition, we may collect other types of aggregate information about you and your use of our site whenever you use the Website, Mobile Apps and/or Browser Extensions. For instance, we may collect various forms of “click stream” information such as entry and exit points for the Website (i.e. referring URLs or domains), traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on the Website, our servers automatically log their IP addresses. We use third-party software (including Google Analytics) that tracks traffic directed to our site from affiliate sites, our Mobile Apps or Browser Extensions, and any purchases that result from this traffic. This information is aggregated and is not tied to an individual application or inquiry. This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any and all aggregate information, provided that such information does not personally identify you. We do not now or intend to sell, rent or market aggregate information about you to third parties. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you.

4. How we use the Personal Information collected

TheGivingMachine may use Personal Information about you for purposes described in this Privacy Policy or otherwise disclosed to you on the Website. For example, we may use your Personal Information to:

a) set up a Giver account so you can nominate charities and schools to support; setup a Cause account so that causes can promote and benefit from the generation of donations via TheGivingMachine

b) better understand the behaviour and segments of our membership so that we can secure better offers and relationships with participating retailers;

c) if you opt-in, communicate with you about your donations, retailers and offers that may be of interest to you, together with messages or information about or from your beneficiaries; and

d) if you opt-in, communicate with you occasionally by email.

If at any time you decide you would rather not receive these types of communications from us, you can opt-out at any time by clicking the unsubscribe link at the bottom of any email we send to you or by notifying us on our Contact us page.

5. How we may disclose Personal Information

Your privacy is very important to us. We won’t give any of your Personal Information to anyone outside of TheGivingMachine, other than to our service providers[1] (so we can provide our services to you) and to support the charities and schools registered with us to receive donations.

6. Lawful basis to collect and use Personal Information

TheGivingMachine will rely on “legitimate interests” as a lawful basis to collect and store Personal Information, as well as to set up and operate Giver accounts and Cause accounts. Such legitimate interests correspond to the broader societal benefits pursued by TheGivingMachine’s initiative, which is to provide a platform to raise donations for charities or other valuable causes.

TheGivingMachine will rely on “consent” as a lawful basis to communicate with you about retailers, offers or other information as specified under c) and d) of Section 4. This means that, unless you opt-in, TheGivingMachine will not be entitled to contact you for these purposes.

7. Legal requirement

TheGivingMachine reserves the right to use or disclose any Personal Information as needed to satisfy any law, regulation or legal request, to protect the integrity of the Website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.

8. Your right to access, correct and erase your Personal Information

You have the right to request a complete copy of the Personal Information that we hold about you. If you would like a copy of all or some of your Personal Information, please email us at or write to us at TheGivingMachine, 49a The Shearers, Bishops Stortford, Hertfordshire, CM23 4AZ, UK. We may charge a nominal fee for this service. You are also entitled to request that we rectify any factual inaccuracies in the information we hold about you by letting us know. –

We will make every effort to comply with any such requests within one month.

Further, in the event that the Personal Information we hold about you is inaccurate or incomplete, you have the right to prevent us and our service providers from using your Personal Information until any such inaccuracies are rectified.

If you no longer wish to make donations through The GivingMachine or be registered as a Giver, you have the right to request the deletion of your Personal Information by writing or emailing us. In this case, we will delete any Personal Information we hold about you and we will inform and instruct our service providers accordingly.

In any event, we will retain information about you for up to six months from your last visit to TheGivingMachine’s Website, Mobile Apps and/or Browser Extensions or from your last access to your account. After this period, you can re-submit your Personal Information by re-registering to our website at any time.

9. Your right to portability of your Personal Information

If you wish to re-use the Personal Information we hold about you for similar or different services, you have the right to request us to move, copy or transfer your personal data by emailing us at or writing us at TheGivingMachine, 49a The Shearers, Bishops Stortford, Hertfordshire, CM23 4AZ, UK. If it is not technically feasible for us to transmit the data directly to another organisation, we will provide this data to you in a structured and machine readable form, so that other organisations can easily use it.

We will make every effort to comply with this request within one month.

10. Your right to object

If at any time, due to your particular situation you have any objection against us using your Personal Information for any of the purposes specified under Section 3 above, please do let us know. We will stop processing your information immediately until further notice and free of charge.

11. Cookies

For more information about our use of cookies, please visit our Cookie Policy.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit

12. Third party sites

When you visit any third party links on the Website, Mobile Apps or Browser Extensions, or link to our pages on or through any third party sites, including social networking sites, please remember that you are bound by the privacy policy of the third party site and we do not control and are not responsible for the privacy practices of such sites. You should consult the privacy policy of those sites so you are aware of their data privacy practices.

13. Children’s Online Privacy

TheGivingMachine recognises the importance of protecting the privacy of children. We will not knowingly collect any Personal Information from children under the age of thirteen years, unless consent is specifically provided by a parent or a guardian. When a user discloses Personal Information on our site, the user is representing to us that he or she is an adult. If a child has provided TheGivingMachine with personally identifiable information, we ask that a parent or guardian e-mail us at, and we will delete the child’s information from our records.

14.  Data Protection Officer

TheGivingMachine has appointed Richard Morris as the Data Protection Officer responsible for TheGivingMachine’s compliance with this Privacy Policy as well as any other obligation under the General Data Protection Regulation 2016.

15.  Contact Us

If you have any questions regarding our privacy practices, you can email us at

You can also write to us at TheGivingMachine, 49a The Shearers, Bishops Stortford, Hertfordshire, CM23 4AZ, UK.

16. International

This English-language privacy policy is TheGivingMachine’s official statement of its online privacy practices. In case of any inconsistency between this English-language privacy policy and its translation into another language, this English-language document prevails.

Charity no (1159320 )
Company limited by guarantee (09017447 England)
Registered Address: 14a Grange Park, Bishop’s Stortford, Herts CM23 2HX

Copyright © 2018 TheGivingMachine.
All rights reserved.

Last updated: 8th November 2018


[1] We use the following service providers and provide links to their privacy policies below:
Mailchimp privacy policy
Amazon AWS privacy notice
Google cloud privacy policy
Freshdesk/Freshworks privacy/security
TrustPilot privacy terms